Summary: Brecon only collects information you voluntarily provide or that arises naturally from visiting our website. We do not sell your data. We use it solely to respond to your enquiries, improve our services, and fulfil our consulting engagements. You can request deletion of your data at any time.
Who We Are
Brecon is an operational excellence consulting firm ("Brecon", "we", "us", or "our") specialising in Lean methodologies, continuous improvement, and manufacturing excellence. Our registered contact address is available on request and our primary business email is info@brecon.co.in.
This Privacy Policy applies to all personal data processed through our website at brecon.co.in, through direct communications (email, phone, WhatsApp), and in the course of our consulting engagements.
Information We Collect
Information you provide directly
When you interact with Brecon — whether through our contact form, by email, phone, or WhatsApp — we may collect:
- Your name and job title
- Your business email address and phone number
- The name and details of your organisation
- The nature of your enquiry or operational challenge
- Any other information you choose to share with us
Information collected automatically
When you visit our website, we may automatically collect certain technical data, including:
- Your IP address and browser type
- Pages visited and time spent on site
- Referring URLs (which site directed you to ours)
- Device type and operating system
This data is collected via standard web server logs and, where applicable, analytics cookies. Please see Section 9 for our full cookies policy.
Information from consulting engagements
During the course of a consulting engagement, we may process additional information relating to your business operations, personnel, and processes. Such information is governed by the confidentiality provisions of your engagement agreement with us, and is handled with the highest degree of discretion.
How We Use Your Information
We use the personal data we collect for the following purposes:
- To respond to enquiries — to reply to messages you send us via our contact form, email, or phone
- To provide our services — to deliver consulting, training, and operational excellence programmes you have engaged us for
- To send relevant communications — with your consent, to share updates, insights, or information about our services that may be of interest to you
- To improve our website — to understand how visitors use our site so we can improve the experience
- To fulfil legal obligations — to comply with applicable laws, regulations, or lawful requests from authorities
- To protect our legitimate interests — for example, to maintain records of our business relationships and protect against claims
We do not use your data for automated decision-making or profiling.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal data, we rely on the following:
- Consent — where you have given us clear consent, for example by submitting your email address to receive communications from us
- Contract performance — where processing is necessary to provide services you have engaged us to deliver
- Legitimate interests — where we have a genuine business reason to process your data, such as managing enquiries, securing our systems, or improving our services, and that interest is not overridden by your rights
- Legal obligation — where we are required by law to process or retain certain data
Sharing Your Information
Brecon does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
Service providers
We may share data with trusted third-party service providers who assist us in operating our website or delivering our services — such as email hosting providers, analytics platforms, or CRM systems. These parties are contractually required to keep your data confidential and may only use it to perform services on our behalf.
Professional advisers
We may share data with our legal, financial, or insurance advisers where necessary in the course of managing our business.
Legal requirements
We may disclose your data if required to do so by law or in response to a valid request from a government or regulatory authority.
Business transfers
In the event that Brecon is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify you of any such change and your rights in relation to it.
International Transfers
Brecon operates primarily in India. If we transfer your personal data outside of India or the country in which you are located, we will ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent mechanisms — to protect your data to a standard consistent with applicable law.
Where our third-party service providers process data outside your jurisdiction, we take reasonable steps to ensure those providers maintain appropriate data protection standards.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Specifically:
- Enquiry data (e.g. contact form submissions) is retained for up to 2 years unless you become a client, at which point your records are retained for the duration of the engagement and for up to 7 years thereafter for legal and accounting purposes
- Marketing consent data is retained until you withdraw consent or we have not had any engagement for 3 years, whichever is sooner
- Website analytics data is typically retained in aggregated, anonymised form
You may request deletion of your personal data at any time (see Section 8).
Your Rights
Depending on where you are located, you may have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete data
- Right to erasure — to request that we delete your personal data, subject to certain exceptions
- Right to restrict processing — to ask us to limit how we use your data in certain circumstances
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days. We will not charge a fee unless your request is manifestly unfounded or excessive.
Cookies
Our website may use cookies and similar tracking technologies to enhance your experience and collect analytics data. Cookies are small text files stored on your device.
Types of cookies we may use
- Strictly necessary cookies — essential for the website to function correctly; these cannot be disabled
- Analytics cookies — help us understand how visitors interact with our site (e.g. pages visited, time on site). We may use tools such as Google Analytics for this purpose. Data collected is anonymised where possible
- Functional cookies — remember your preferences to provide a more personalised experience
Where required by law, we will ask for your consent before setting non-essential cookies. You can control and manage cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or destruction. These include:
- Encrypted data transmission (HTTPS/TLS)
- Access controls limiting who within Brecon can view personal data
- Regular review of our information security practices
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect that your data has been compromised, please contact us immediately at info@brecon.co.in.
Children's Privacy
Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we have handled your personal data, please contact us:
Brecon Operational Excellence Consultants
We aim to resolve all enquiries within 5 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.